Shipping Policy
All orders are carefully processed and prepared for shipment within 1-2 business days of purchase. Processing time begins from the date your order is confirmed and does not include weekends or public holidays.
Shipping Times
- International Delivery: 7-12 business days from dispatch
- Delivery times are estimates and may vary depending on customs clearance, local carrier delays, and destination country.
Shipping Costs
Shipping fees are calculated based on:
- Product weight and dimensions
- Destination country
- Chosen shipping method
Shipping costs are displayed before checkout and included in your order total.
Order Tracking
Once your order is dispatched, you will receive a tracking number via email. You can track your package in real-time using the carrier's tracking system.
International Customs & Duties
For international orders:
- Customers are responsible for any customs duties, taxes, or import fees
- These fees are determined by your country's customs authority and are not included in our shipping costs
- Your carrier will contact you if additional fees are required
Delivery Delays
While we strive to meet our estimated delivery times, occasional delays may occur due to:
- Weather conditions
- Customs processing
- Carrier delays
- Force majeure events
We are not responsible for delays caused by these unforeseen circumstances.
Damaged or Lost Packages
- If your package arrives damaged, please contact us within 7 days with photos of the damage
- For lost packages, we will file a claim with the carrier on your behalf
- Once resolved, we will either ship a replacement or issue a refund
Returns & Exchanges
Items must be returned within 30 days of delivery. Return shipping costs are the customer's responsibility unless the item is defective or damaged.
Contact Us
For shipping inquiries, please contact our support team at [your email] or visit our Contact page.